COVID-19 Policy Changes
We are Open during Normal Business Hours:
- These are the policy changes at Luv N Care in order to remain open to service you and your pets. We are offering curbside pick-up and drop-off appointments at this time.
- Pet Owners are not permitted to enter the building.
- Please stay in your car with your pet. Call 407-217-7700 when you have arrived and let us know the make, model and color of your car.
- Someone will meet you at your car to take your pet or to bring your purchased products.
- YOUR PET MUST BE ON A SECURE LEASH OR CARRIER. WE WILL NOT TAKE YOUR PET IF IT IS NOT, AND LUV-N-CARE NOR ITS STAFF WILL BE LIABLE FOR ANY PETS’ ACTIONS IF THEY ARE NOT SECURED PROPERLY.
- We will do our exam and call with results and recommendations.
- If you have no cell phone or are not able to wait in your car, we will keep your pet secure and wait until you contact us by phone before proceeding.
- Payment forms accepted at this time: Cash, credit card, care credit, and scratch pay.
- Elective procedure are being postponed for at least 2 weeks.
- We will continue to keep you posted as things change quickly.
Thank you for being patient during this difficult transition.