COVID-19 Policy Changes

We are Open during Normal Business Hours:

  • These are the policy changes at Luv N Care in order to remain open to service you and your pets. We are offering curbside pick-up and drop-off appointments at this time.
  • Pet Owners are not permitted to enter the building.
  • Please stay in your car with your pet. Call 407-217-7700 when you have arrived and let us know the make, model and color of your car.
  • Someone will meet you at your car to take your pet or to bring your purchased products.
  • YOUR PET MUST BE ON A SECURE LEASH OR CARRIER. WE WILL NOT TAKE YOUR PET IF IT IS NOT, AND LUV-N-CARE NOR ITS STAFF WILL BE LIABLE FOR ANY PETS’ ACTIONS IF THEY ARE NOT SECURED PROPERLY.
  • We will do our exam and call with results and recommendations.
  • If you have no cell phone or are not able to wait in your car, we will keep your pet secure and wait until you contact us by phone before proceeding.
  • Payment forms accepted at this time: Cash, credit card, care credit, and scratch pay.
  • Elective procedure are being postponed for at least 2 weeks.
  • We will continue to keep you posted as things change quickly.

Thank you for being patient during this difficult transition.